Despite the ongoing covid-19 restrictions, operators will not see any adverse effects aftersales and customer service.
That’s the message from Mercedes-Benz Trucks UK boss, Wolfgang Theissen, who has moved to reassure his customers as the pandemic continues.
“Covid-19 continues to affect our everyday lives, but we have adapted our working behaviours,” he said. “We’re proud to say that every one of our 79 sites remain open to inspect, maintain and repair customers’ trucks.”
Mercedes-Benz trucks can often be seen working for supermarkets, online retailers and next-day delivery companies.
They are also playing a vital role in the figure against covid-19 by delivering vaccine stocks around the country.
Asset Alliance, for example, has 125 Actros models working with three operators in the pharmaceuticals industry. The tractor units are currently on vaccine distribution duties and are serviced within the Mercedes-Benz network.
“Of course, we’re keeping a close eye on these vehicles,” said the Mercedes-Benz managing director. “This means ensuring that their six-weekly inspections are arranged and undertaken as efficiently as possible.
“We are open for business and many of our workshops continue to operate on a round-the-clock basis,” added Teissen. “With this optimum parts availability, we can get the trucks back on the road with the minimum of delay.”
Theissen reassured all operators that the company would always be able to help, any time and any place. “Whatever their role, together with our network of dealers and repairers we’re totally committed to keeping our customers moving.”
Mercedes-Benz figures confirmed ‘first pick’ parts availability remained stable last year. These positive customer service results came despite having to operate under nationwide restrictions and lockdowns.