Artificial intelligence is fast becoming established as key to many business management software systems but is yet to become a standard feature of a typical TMS. Clare Chidlow, Executive Director at HaulTech, explains why transport managers should look favourably on its inevitable arrival.
While the media debates the best uses of AI and whether it will steal our jobs, fleet operators will soon find it playing an indispensable role in everyday logistics and vehicle management.
AI will become a step change in how a transport management system can boost efficiency and safety for logistics operations. However, it will likely remain a tool for transport teams rather than a direct replacement for them—think of it as a supporting character rather than taking the starring role.
In a modern TMS, the software already exists to provide numerous solutions and data, but AI is widely expected to do the heavy lifting and greatly enhance existing TMS performance. An algorithm can make millions of calculations in a very short time, enabling it to find the best efficiencies much faster than a human or team of humans could ever achieve.
In addition, AI will work behind the scenes to enhance productivity in other areas. The simple ability to import data at the click of a button is already a huge time-saver. With AI, fleet managers will be able to interrogate the data provided by their TMS with greater speed and to more practical ends. This should mean improved uptime, enhanced customer service, reduced administration, and better compliance and safety.
Furthermore, AI-driven algorithms are brilliant early warning systems. They can spot patterns that a human might easily miss, which can help identify an issue and take action to address it before major problems occur—attributes that may be beyond the reach of existing fleet software packages.
Logistics is a very fast-paced business, with even the best-laid plans often requiring anything from deft tweaks to major surgery as the day unfolds. This typically means you must make critical operational decisions on the spot. A TMS enhanced by AI will inevitably help transport teams make more informed decisions or, in some cases, come up with definitive answers and options in seconds.
Transport management is the brain of the organism that is your business. This brain makes dozens of daily decisions that can improve or reduce your margins. Eliminating guesswork from a busy fleet operation’s decision-making process is a huge benefit.
However, let me be clear: the AI within a TMS will not replace the transport manager as the brain. AI cannot usurp a competent fleet manager’s skills and supply chain experience.
AI will likely assist at virtually every operational and financial management level, thereby freeing up the transport team to focus on strategic planning and the day-to-day decisions that guide and develop a successful business.
A TMS is a platform to reduce costs, improve compliance, and enhance the customer experience. At this stage, TMS providers do not intend for AI systems to replace experienced transport or distribution managers. Right now, we should look towards AI within a TMS as a valuable tool in the right hands rather than a direct replacement for a transport team.
What to expect from your TMS today
From job booking and scheduling to electronic PODs and invoicing, your TMS needs to be viewed and used as a haulier’s ‘go-to’ tool. With a transportation system, you can dramatically transform the efficiency of all departments in your haulage company while simultaneously standardising and speeding up your processes and ensuring you remain compliant at all times.
Check that your transport management software system integrates with all the major Pallet Networks, such as Palletline, Pall-Ex, Pallet Track, Palletforce, UPN, TPN, Palletways and FORTEC.
For other hauliers, a TMS system needs to help ensure compliance for those working within specialist sectors, such as Hazchem. Through its range of API connectivity, the TMS should have options that allow integration between third-party systems.
We recommend that you ensure that your Transport Management System is tailored to your specific needs and suited to how you currently operate: from full loads and ‘next-day’ through to European and specialist transport and for subcontractors—full or part-time.
Also, check to see that what you are being offered ticks all the functionality boxes, is easily installed and comes with the proper training and ongoing customer support.
In short, whether or not AI plays a part in your TMS, make sure you choose a specialist software provider with the breadth of fleet transport experience sufficient to provide the right TMS solution that exactly matches your operation’s requirements.
Only by fully understanding your business and its needs can a TMS provider offer a truly intuitive, paper-free software solution, so it’s worth spending a little more time researching the many options available before making a final decision.
